BGC33's Privacy Policy

1 Introduction

Bgc33 is a trusted online gaming platform in Bangladesh that places the highest importance on user privacy. This Privacy Policy explains in detail how your personal information is collected, used, stored, and protected when you use the bgc33 website and app.

Please read this Privacy Policy carefully before using bgc33's services. By creating an account or using our services, you are deemed to have accepted this Privacy Policy.

We believe that digital security and data privacy are fundamental rights of every user. That is why bgc33 always manages your data in line with international standards, following GDPR guidelines. Earning and maintaining your trust is our primary goal.

2 What Information We Collect

Bgc33 only collects information that is strictly necessary. No unnecessary or excessive personal data is collected.

Information Collected at Registration

• Full Name (as per National ID)
• Date of Birth (for age verification)
• Mobile number (including bKash/Nagad/Rocket number)
• Email Address (Optional)
• Username and password

For Identity Verification (KYC)

• National ID (NID) Number & Photo
• Passport or Driving License (as an alternative)
• Selfie or facial photo (if required)

Financial Transaction Data

• Deposit & Withdrawal Transaction Details
• Payment Method Details (Mobile Banking Number)
• Transaction history and reference numbers

Automatically collected information

• IP Address & Device Information
• Browser type and operating system
• Page Visit History & Session Duration
• Cookies & Local Storage Data

3 How Your Information Is Used

Bgc33 uses collected data only for specific, defined purposes. The table below outlines exactly how your data is used:

4 Data Sharing & Disclosure

Bgc33 does not sell or commercially share your personal data with any third party. However, limited data sharing may occur in the following circumstances:

• Payment Provider: Solely for processing transactions with mobile banking partners such as bKash, Nagad, and Rocket.
• Game Provider: To manage gameplay with third-party licensed game software companies.
• Law Enforcement Agencies: To comply with legal directives or court orders issued in Bangladesh.
• Fraud Prevention Agency: To assist in the investigation of fraudulent activity.

In each case, bgc33 ensures that the receiving party maintains appropriate security standards and does not misuse the data.

5 Cookies & Tracking Policy

The bgc33 website uses cookies and similar tracking technologies to enhance your browsing experience.

Types of Cookies

• Essential Cookies: For login sessions, security, and core website functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language, theme, and similar settings.
• Analytical cookies: To collect website usage statistics (Google Analytics).
• Security Cookies: To detect bots and fraudulent activity.

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause some website features to stop working.

6 Data Security Measures

Bgc33 uses industry-leading security measures to keep your information safe:

• SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transmissions.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Staff Training: bgc33 staff are trained in data protection and bound by confidentiality agreements.

7 Your Privacy Rights

Every bgc33 user enjoys the following rights:

To exercise any of these rights, send an email to the bgc33 support team. bgc33 will respond to your request within 30 business days.

8 Data Retention Period

Bgc33 does not retain any data longer than necessary. Retention periods by data type:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Financial Transactions: 7 years (as required by Bangladesh's financial regulatory authority).
• KYC Documents: Up to 5 years after account closure.
• Gaming History: Up to 3 years after account closure.
• Cookie Data: Up to 1 year.
• Support conversations: Up to 2 years.

Once the retention period ends, bgc33 permanently and securely deletes the data.

9 Protection of Minors

Bgc33 provides its services exclusively to individuals aged 18 and above. bgc33 does not knowingly collect or store any data from minors.

• Date of birth is verified at the time of registration.
• In suspicious cases, age is verified through KYC checks.
• Any account found to belong to someone under 18 will be suspended immediately.
• Any data found to have been collected from a minor will be deleted immediately.

10 Changes to the Privacy Policy

Bgc33 may update this Privacy Policy from time to time. When changes are made:

• You will be notified via SMS or email to your registered mobile number before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• A notification will be displayed on the bgc33 app or website.
• Continued use of our services after any changes constitutes your acceptance of the updated policy.

11 Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact bgc33:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Language: Support is available in both Bangla and English
• Response time: Typically within 24 business hours